Attending appointments at the Practice
Patients must wear a face covering when attending an appointment at the Practice.
Please click on the “Attending appointments” link below and read the instructions contained.
Attending appointments for patients
Our GP practices and Community Pharmacies are working incredibly hard to keep their services operating and medicine supply flowing in this extremely challenging time.
Medicines are NOT in short supply. Please only order the medicines that you need from your GP practice. Do not order all of your medicines automatically every time. Please tell the practice which pharmacy you wish to collect medicines from. GPs and Community Pharmacies will work together to ensure you get your medicines when they are due. Pharmacies are extremely busy, please allow at least FIVE days from ordering your medicine to collection from the Community Pharmacy.
If you have any COVID-19 symptoms (new continuous cough, fever, shortness of breath) or had contact with someone with corona virus DO NOT go to your Community Pharmacy. Stay at home and self-isolate. Please ask someone else to collect your medicine.
During the current pandemic our NHS is still open, people who are unwell or have concerning symptoms not related to covid-19 should still contact the service, www.NHSinform.scot is available 24/7 with advice for many common concerns, including when and how people in Scotland should contact their GP or call 111.
Information about services provided by our Clinical Pharmacist and Pharmacy Technican.
Welcome to Dalblair Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Accessing COVID-19 information on NHS inform
People whose first or preferred language is not English
People whose first or preferred language is not English can get information about coronavirus (COVID-19) in Arabic, Chinese, Hindi, Polish, Romanian, Slovak and Urdu on NHS inform. Spanish and Punjabi translations will be added shortly. All the translations are published here: www.nhsinform.scot/coronavirus - please keep checking for updates.
People living in Scotland who don’t have any symptoms but are looking for general information can call the coronavirus helpline. If you’re a non-English speaker you can still use this service. Phone: 0800 028 2816, tell the call handler that you need an interpreter, give the name of your preferred language and you will be connected to Language Line interpreter. You will not have to pay for this.
People with hearing loss
People living in Scotland can get the health information they need, including about coronavirus (COVID-19), from: www.nhsinform.scot every day. If you use British Sign Language (BSL) we have BSL translations here: www.nhsinform.scot/BSL and on our YouTube channel: www.youtube.com/nhsinform. Please keep checking for new and updated videos clips.
If you don’t have any symptoms but are looking for general information, you can call the coronavirus helpline. British Sign Language (BSL) users can use this service via contactSCOTLAND-BSL. Find out more here: www.contactscotland-bsl.org
If you have hearing and speech differences you can contact the coronavirus helpline via Relay UK. Dial: 18001 0800 028 2816 on your textphone or use the Relay UK app. Find out more here: www.relayuk.bt.com/how-to-use-relay-uk.html
People living with sight loss
People in Scotland can get the health information they need about coronavirus (COVID-19) from www.nhsinform.scot every day. If you are living with sight loss you will find an audio version of the information about COVID-19 here: www.nhsinform.scot/translations/formats/audio/coronavirus-covid-19. The website is compatible with modern screen readers and other assistive technologies.
New ways to access NHS inform COVID-19 information
NHS inform have introduced new ways people living in Scotland can get general information about coronavirus, when they don’t have any symptoms. They can:
- use ‘Ask NHS inform a question’ tool to ask COVID-19 questions directly on the website. Try it out here: https://ask.nhsinform.scot/ (this is an automated service)
- download the new ‘NHS 24 COVID’ app to get the COVID-19 symptom checker and COVID-19 information directly on their smartphone
- phone the COVID-19 helpline on 0800 028 2816 (open every day, 8am to 10pm)
- choose the webchat option when phoning the coronavirus helpline (0800 028 2816) to get a text message to their phone and start the chat from there
- choose the automated voice option when phoning the NHS inform helpline (0800 22 44 88) – this lets people who don’t use the internet access the coronavirus self-help guide.
People who call 111 can select the option to listen to general information about coronavirus on NHS inform, if they don’t have any symptoms.
Information regarding COVID -19
East, North and South Health and Social Care Partnerships have set up local points of contact for need arising from COVID-19, including support for health and wellbeing, money and food. See South Ayrshire Community Support
Fertility online flyer
Virtual Chronic Pain Flyer
Virtual Health & Wellbeing Flyer
Virtual Menopause Flyer
Ayrshire & Arran event - epilepsy
Department for Work and Pensions (DWP) – Information for people making claims for benefits
The following provides helpful advice for patients subject to self-isolation who:
- are existing DWP customers; or
- are in work but not entitled to sick pay, therefore require to make a claim for benefits.
The link below provides information about claiming Universal Credit or Employment and Support Allowance (ESA) if unfit for work due to Coronavirus:
If you can’t attend a jobcentre appointment because you need to self-isolate, you must contact the jobcentre as soon as possible to avoid a sanction.
South Ayrshire Council
Telephone: 0300 123 0900
Helpline: 01292 616 101
Email: c19.CommunitySupport@south-ayrshire.gov.uk Website link is: https://beta.south-ayrshire.gov.uk/article/19496/Community-Support- Information
HMRC has announced that parents of new-borns can claim child benefit without registering the child's birth while General Register Offices are closed as a result of the coronavirus (COVID-19) outbreak. Setting out the new measure today, HMRC says that, while first time parents will need to fill in Child Benefit Claim form CH2 and send it to the Child Benefit Office, they should add a note to the claim if they have been unable to register the birth because of COVID-19. HMRC also advises that, if people are already in receipt of child benefit, they can complete the form or add their new-born’s details over the phone on 0300 200 3100.
Other Sources of Support
National Domestic Violence Helpline: 0808 2000 247
NSPCC helpline: 0808 800 5000
If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline: 0800 1111
Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.
ICON: Babies cry: You can cope.
SafeLives: Specific resources for domestic abuse and COVID.
IRISi interventions: irisi.org/iris/find-your-local-iris-site/
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Facilities
Access to the building is via Dalblair Road. We have one disabled parking space, which is placed next to the ramp, which conforms to safety standards set for disabled access.
Once inside the reception desk is lit so those patients with visual impairment can recognise it. The desk also has a low part so those patients in wheelchairs can communicate without having to get out of their chair. We have one purpose built disabled toilet. Any patient requiring information (including this leaflet) in large print can ask at reception and we will try our best to accommodate them, similarly, any patient requiring special assistance for any other reason should let us know in advance and we will do our best to make appropriate arrangements.
There is no public parking in our car park. If you do not have a disabled badge for your car we respectfully ask that you do not use the space within the Practice car park as this prevents those patients who are entitled great difficulty. Please be a caring patient and park in a local public car park rather than forcing another member of the public to struggle due to their disability.
(Site updated 18/11/2019)