Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01292 267432, Monday to Friday from 8.25am to 5.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.25am to 5.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Chest pains and / or shortness of breath constitute an emergency and you should immediately Call 999 in these instances.

We have a few emergency appointments which will be with the first available clinician that may require triage.

If you feel that you have a condition requiring an emergency appointment please contact the surgery on the usual number and alert the receptionist to this.

The doctors have the right to decide whether a problem merits an emergency appointment and to decline these appointments if they feel an emergency appointment is inappropriate.

An appointment system is in operation in our Surgery. Urgent cases will always be accommodated. We have a few appointments each day that can only be booked on the day.

To request a routine appointment in the next 7 days:

• online - via Patient Access
• phone us on 01292 267432, Monday to Friday from 8.25am to 5.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.25am to 5.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Extended Hours Appointments

These are offered Wednesday and Thursday mornings from 08:00 till 08.30. Also on alternate Tuesday evenings from 17:30 till 18:00.

Please note that these appointments must be booked in advance and are for patients who cannot attend the practice during normal consulting times, due to work or travel commitments.

Nurse Appointments

Please contact the practice to make an appointment.

Telephone Access

Patients may telephone the surgery simply for advice, or to speak to a doctor / nurse. If a doctor or nurse is not available you may be asked for a reason as to why you wish to speak with a clinician and a telephone number where you can be contacted at a time to suit the doctor on duty. If you feel the matter is so urgent that it cannot wait please inform the receptionist who will ask a doctor/nurse to speak to you at the earliest opportunity. Similarly messages can be left for the doctors/nurse via reception.

In order to protect patient confidentiality we cannot pass on information or discuss patients with friends/relatives unless authorised to do so by the patient or by law.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Interpreter telephone service is available through Languageline Solutions.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• using the GP online system – Patient Access (24 hours in advance)
• phone us on 01292 267432, Monday to Friday from 8.25am to 5.30pm
• reply CANCEL to your appointment reminder text message

The Surgery offers Near Me video consultations. The doctor will discuss with you if one of these appointments may be suitable for you. 

If you have arranged an appointment please click the start button to access the service either using Google Chrome or Safari, and follow the instructions.

If you need medical help now, use or Call 111.

NHS 24 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

House calls are for EMERGENCIES or for those patients who are too ill to leave home or are housebound.

In order to request a house call patients should call the surgery as early as possible (preferably before 10am) during the hours of 8.25am till 5.30pm Monday to Friday. At all other times if a house call is needed please contact The Out of Hours Service on 111.

Calls will be carried out by whichever doctor is on duty on the day the call is requested. The duty doctor has the right to decide that a house call is not justified, and may decide to consult the patient by telephone, or offer an appropriate appointment at the surgery.

House calls will be prioritised at the discretion of the duty doctor, but this may not be on the same day as requested. To help us prioritise house calls, you may be asked some routine questions. Please do not worry about these, as they are simply to help us help you.